Official Meta messaging
Tenant admins connect Phone Number ID and token in Integrations. We do not ask for secrets on this website.
WhatsApp CRM
WhatsApp CRM — sales chats on the lead, not one agent’s phone.
WhatsApp CRM means the next agent can see the last message. NexCloudX uses Meta Cloud API on the tenant. Click-to-call sits on the same person. Built for WhatsApp-first teams in India.
Talk to salesHow teams use WhatsApp inside CRM
Same record as calls
WhatsApp and voice log against the lead so BPO and SMB desks share one history.
Not a Krayin add-on cart
WhatsApp is a NexCloudX module, included with the platform — not a separate extension shop.
WhatsApp CRM India and CRM with WhatsApp
WhatsApp CRM is CRM software where sales chats sit on the lead. WhatsApp CRM India teams need official Meta messaging plus a CRM system the next agent can open. NexCloudX is CRM with WhatsApp and click-to-call — a SaaS CRM module, not a paid Krayin-style add-on.
Pair WhatsApp CRM with sales pipeline software, CRM for small business, or industry CRM (BPO, travel, solar). Get a CRM demo if you want to see a message and a call on the same person.
FAQ
WhatsApp CRM questions
What is WhatsApp CRM?
WhatsApp CRM means sales messages live on the lead in your CRM, with history the whole team can see — not only on one agent’s phone.
Do we need a Meta Business account for WhatsApp CRM India?
Yes, for official Meta Cloud API messaging. Your administrator connects Phone Number ID and access token in Integrations. We do not ask you to paste secrets on this website.
Can we send WhatsApp and then call the same lead?
Yes. Click-to-call and WhatsApp both attach to the person. The next agent sees both.
Will website or Facebook leads show up for WhatsApp follow-up?
If those channels create CRM leads, your team can message them from the same record once WhatsApp is connected for the tenant.
Is WhatsApp a paid Krayin-style extension?
No. On NexCloudX it is a platform module, not a separate extension cart.